Last updated: July 6, 2026. This policy explains what information Canada Vape Superstore collects, why we collect it, and how we protect it. We keep this simple and honest because that is how we run the store.
What we collect
- Order details: your name, shipping address, email address and phone number, used to process and deliver your order
- Account details: your email and order history if you create an account
- Age confirmation: a record that you confirmed you are of legal age, required by law for stores selling vaping products
- Support messages: anything you send us through the contact page or by email
What we never collect or store
We never store your full payment card details on our servers. Payments are handled by our payment provider over an encrypted connection. We never sell, rent or trade your personal information to anyone.
Why we collect it
We use your information to fulfil orders, provide tracking, answer support questions, meet age verification obligations under Canadian law, and prevent fraud. If you opt in to our newsletter we use your email to send occasional store updates, and every email includes an unsubscribe link.
Cookies
We use essential cookies to keep your cart working and to remember your age confirmation. Analytics cookies help us understand which pages are useful so we can improve the store. You can block cookies in your browser at any time, though the cart may stop working without essential cookies.
How long we keep your data
Order records are kept for seven years to meet Canadian tax and consumer protection requirements. Support emails are kept for two years. You can ask us to delete your account data at any time.
Your rights
You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email Contact@canadavapesuperstore.com and we will respond within 30 days. If you are in Quebec you have additional rights under Law 25, and we honour them.
Contact
Privacy questions go to Contact@canadavapesuperstore.com. We reply within one business day.